Uganda Special Projects, Field Officer (Follow Up)

Kampala, Central Region, Uganda Contract

Job Title: Special Projects-Follow Up Field Officer                                                                            

Reports to: Associate Field Manager                                                             

Location: Uganda Country Office (Kampala)

Summary: GiveDirectly is driving a re-evaluation of the norms underlying international philanthropy with a provocative model: We deliver donations directly to the extreme poor and let them decide what to do with them. This approach builds on two converging trends: the rapid spread of electronic last-mile payments solutions in emerging markets, and the large body of experimental evidence showing that direct transfers are as or more cost-effective at reducing poverty than traditional, top-down approaches.  GiveDirectly’s field operations utilize state-of-the-art technologies and business processes to deliver transfers securely, efficiently, and transparently. 

Role Overview: The Follow-Up Field Officer is the front-line of interaction with recipients after they have received their transfers. They answer the hotline and resolve recipient’s questions and problems, and call recipients to administer follow up surveys, collecting data for the improvement of the program.

Job Description:

Follow-Up Field Officer Responsibilities include, but are not limited to the following:

  1. Follow up surveys: call (and sometimes visit) recipients to administer surveys to collect data used to improve the program and uncover any recipient problems.
  2. Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary.
  3. Registration problem resolution: call the recipients who have not registered with MTN mobile money or who have registered with the wrong name(s), and advise them on how to register.
  4. Adverse Events Resolution: assist / advise recipients who have reported problems related to the program and escalate any problems as necessary
  5. Follow-Up Field Officers will participate in these activities to varying degrees depending on the organization’s needs. Follow-Up Field Officers may rotate through these responsibilities in order to foster professional development and growth.

Desired Attributes:
The Field Officer will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. For that reason the suitable candidate for the position will:

  • Possess previous working experience in the field with preference to vulnerable communities (1-2 years minimum)
  • Must be able to conduct and support recipient surveys and associated processes.
  • Must possess work/language proficiency in English and Lusoga.
  • Computer and mobile device data entry knowledge and skills.
  • Excellent communication skills and the ability to represent the organization effectively to external parties.
  • Patience and good judgment in resolving recipient problems
  • Strong interpersonal skills with high empathy, honesty, and integrity
  • Must be able to work in and within teams
  • High-quality problem solving skills and work ethic
  • Strong commitment to GiveDirectly’s mission and model.
  • Good time-management skills

 Qualifications

  • Possess a Diploma in a relevant field. A degree will be an added advantage.

 Applicants are encouraged to apply early, as applications will be reviewed on a ROLLING BASIS.

DISCLAIMER:

The above statements are intended to describe the general nature and level of the work to be performed by the Follow Up Field Officer. The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities. The Management reserves the right to amend and change responsibilities to meet organizational needs as may be necessary.

Note: GiveDirectly does not request for any form of payment from an applicant.