Program Manager

Lilongwe, Central Region, Malawi Full-time

About GiveDirectly:

GiveDirectly (GD) aims to reshape international giving -  and millions of lives - by allowing donors to provide capital grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of which is spent on evidence-free interventions. GiveDirectly wants to change that, establishing a benchmark as Vanguard did for the financial industry (i.e., index fund), and in the process accelerate the end of extreme poverty.

GD has reached over 100,000 households (benefiting ~500,000 individuals) since launching in 2011 and has been celebrated as one of the most innovative non-profit companies by Fast CompanyThe Guardian writes “GiveDirectly…has sent shockwaves through the charity sector", while the New York Times Magazine adds “the beautiful thing about GiveDirectly’s approach is that it lets people devise their own path out of poverty.” The growing movement toward cash transfers and GD’s leading role in the movement have also been featured in This American Life, Foreign Affairs, The Economist, and  Business Insider.

We’re looking for exceptional talent to help grow GD and the broader cash movement. Our culture is honest, direct, analytical, non-hierarchical, fast-paced, transparent, and hard working. We are open to candidates from any industry and typically recruit from top organizations - members of our team have come to us from private-sector companies (consultancies, law firms, investment banks, etc.), start-ups, and government. We value ability and willingness to learn over years of experience. We offer competitive salary and benefits and performance-based bonuses. 

Position Overview:  

The Program Manager will own the overall enrollment process for programs, including driving & tracking performance of field teams; achieving targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement. The Program Manager will serve as the key “eyes and ears” resource in the field for the Country Director and will be responsible for regularly synthesizing updates on operational health. The role will have significant responsibility and a high degree of autonomy in creating and managing a large team.

Responsibilities:

Project Management

  • Manage all aspects of ground operations for a designated program including the design and implementation of multiple funded campaigns
  • Serve as the organization’s engine for continuous improvement of the enrollment process and recipient experience

Vision & Critical Thinking

  • Strong contributor to overall vision of the country office
  • Conceive, develop and test new protocols and methods prior to overseeing scale up of operations
  • Anticipate areas of risk and create mitigation plans (e.g. coordination on complex research partnership, political instability, slow-downs from pilots, etc.).

People Management

  • Instill a performance-oriented culture within your team, with all staff receiving feedback and development opportunities to achieve their potential
  • Hire, train and manage a team of 25+ field staff
  • Run performance reviews for direct reports and build their capacity to do the same
  • Identify and coach high-potential field staff to grow on a quick promotion trajectory
  • Identify gaps in org chart and propose solutions to Country Director

Data and Analysis

  • Lead data analysis to track performance, and inform decision-making
  • Lead survey specification and updates for new and existing projects
  • Guide and support reports on data inquiries, skill development, and data analysis
  • Work effectively with GD’s global data team (framing needs and expectations, and holding self and others accountable to agreed timelines)

Communication

  • Communicate effectively to broader management team
  • Build relationships with government and other stakeholders that advance GD’s work

Qualifications:

  • 3+ years of management experience, preferably managing managers
  • A bachelor’s degree or higher
  • Fluent in English & Chichewa
  • Demonstrated success in a high-performance work environment
  • Exceptional communication, organizational, and analytical skills
  • Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
  • Ability to manage day-to-day operations while simultaneously building more robust, efficient systems
  • Comfortable operating in a culture of direct, candid feedback
  • Proficit in Excel, Word