Salesforce Administrator

New York, United States Full-time

About GiveDirectly

GiveDirectly aims to reshape international giving -  and millions of lives - by allowing donors to provide capital grants directly to the world’s poorest.   The Brookings Institution estimates that 80B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends 140B each year, much of which is spent on evidence-free interventions.  We want to change that, establishing a benchmark as Vanguard did for the financial industry (i.e., index fund), and in the process accelerate the end of extreme poverty.

GiveDirectly has raised over 140M since launching in 2011 and has been celebrated as one of the most innovative non-profit companies by Fast Company.  The Guardian writes, “GiveDirectly…has sent shockwaves through the charity sector. While the New York Times Magazine adds, “The beautiful thing about GiveDirectly’s approach is that it lets people devise their own path out of poverty.” The growing movement toward cash transfers and GiveDirectly’s leading role in the movement have also been featured  in This American Life, Foreign Affairs, The Economist.

We’re looking for exceptional talent to help grow GiveDirectly and the broader movement.  Our culture is honest, direct, analytical, non-hierarchical, fast-paced, transparent, and hard working.  We are open to candidates from any industry and typically recruit from top schools/firms and offer competitive salary and benefits.

 

Overview

Our NYC based fundraising team is looking for an experienced Salesforce Administrator to serve as the primary owner for GiveDirectly’s Salesforce instance, which functions as our source of truth for over $50 million in donations received every year. Your skillset and work product will enable GiveDirectly to improve the efficiency of its fundraising operations, obtain insights into donor behavior, and meet financial/audit requirements. The ideal candidate brings existing expertise in Salesforce as well the Nonprofit Success Pack (npsp), is comfortable independently implementing required changes or features in a high quality way, and has experience working with different stakeholders to identify pain points and build solutions. We’re looking for someone with a strong drive to take ownership, a capacity to navigate unfamiliar settings, and an excellent ability to communicate and think both at a high level as well as in the weeds of complex problems.

 

Responsibilities

  • Manage run rate processes to ensure data is accurate, up-to-date, and secure and that there is a regular release cycle to keep the platform in line with best practices
  • Onboard and train cross-pillar users to Salesforce / Pardot and ensure their adoption of the platform and satisfaction
  • Serve as primary point for understanding and interpreting data across fundraising platforms and conveying it to relevant stakeholders both internally and externally  
  • Create analytics to provide visibility into both the current state of fundraising efforts and the root level drivers
  • Act as product owner by understanding existing gaps in the platform, prioritizing the book of work, and communicating it to relevant stakeholders

 

We are looking for people with:

  • Required:
    • 5+ years of Salesforce experience including experience with NPSP
    • Excellent communication, organization, analytical skills, and attention to detail
    • Ability to communicate effectively with stakeholders of different backgrounds and levels of technical comfort
    • Demonstrated ability to work calmly and maintain good judgment in fast-paced, high-stress environments
    • A willingness to give and receive direct, honest feedback
    • Bachelor’s degree
  • Preferred:
    • Salesforce Admin Certification
    • Technical background (e.g. degree in computer science or related IT field)
    • Desire / ability to learn and expand skill set to cover both Salesforce functionality such as apex, visualforce, and process builder and non-Salesforce
    • Interest in generating insights from data
    • Experience working with Pardot and Google Analytics
    • Familiarity with Intacct