Field Manager, Uganda

Kampala, Central Region, Uganda Full-time

 

Job Title: Uganda Field Manager

Start date: As soon as possible

Location: Kampala, with regular travel to the field

Reports to: Uganda Country Director

Background: GiveDirectly is driving a re-evaluation of the assumptions underlying international philanthropy with a provocative model: we deliver donations directly to the extreme poor and let them decide what to do with them. This approach builds on two converging trends: the rapid spread of electronic last-mile payments solutions in emerging markets, and the large body of experimental evidence showing that direct transfers are as or more cost-effective at reducing poverty than more traditional, top-down approaches.  GiveDirectly’s field operations utilize state-of-the-art technology and business processes to deliver transfers securely, efficiently, and transparently.  Our unorthodox approach – allowing the poor, and not the donor, to choose where they invest – has prompted debate in the popular press and among policy makers.  GiveDirectly has been featured on NPR’s This American Life, and in Foreign AffairsThe Economist, and The New York Times.  It was named one of the Top 10 Most Innovative Companies in Finance by Fast Company, one of the 25 Most Audacious Companies by Inc., and one of GiveWell’s top-rated charities for 4 years running.

Overview: The Field Manager (“FM”) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients. The Field Manager will own the overall enrollment process, including tracking performance of field teams; achieving targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement. The Field Manager will serve as the key “eyes and ears” resource on the ground for the Country Director and will be responsible for regularly synthesizing updates on operational health. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards building a scalable and better-leveraged field org.

Responsibilities:

Campaign Management: [20%]

The FM will be responsible for managing all aspects of ground operations:

  • Set and own quantifiable targets like households enrolled and operational efficiency.
  • Serve as the organization’s engine for continuous improvement of the enrolment process and recipient experience.
  • Over time, reduce dependence on senior management and create more leverage for the Country Director through capacity-building and delegation.

Vision & Critical Thinking: [20%]

The FM will be expected to be a strong contributor to overall vision of the country office, engaging with the Country Director in country problem-solving.

  • Conceive, develop and test new protocols and methods prior to overseeing scale up.
  • Anticipate areas of risk and create mitigation plans (e.g. coordination on complex research partnership, slow-downs from pilots, etc.).

 People Management: [20%]

The FM will be expected to oversee a performance-oriented culture within your team (your reports and their reports), with all staff receiving feedback and development opportunities to achieve their potential.

  • Hire, train and manage field staff.
  • Run performance reviews for direct reports and build their capacity to do the same.
  • Identify and coach high-potential field staff to grow on a quick promotion trajectory.
  • Identify gaps in org chart and propose solutions to Country Director.

 Data and Analysis: [20%]

The FM will be expected to be comfortable using data to track performance, and inform decision-making, and to quickly build expertise within GD’s standard beneficiary data management and survey tools.

  • Lead survey creation and updates for new and existing projects
  • Guide and support reports on data inquiries, skill development, and data analysis
  • Work effectively with GD’s global data team (framing needs and expectations, and holding self and others accountable to agreed timelines)

 Communication: [10%]

  • Meet the GD “bar” for online communication responsiveness (slack, email, phone)
  • Present effectively to management team (focusing on key insights, etc.)
  • Communicate concisely and clearly across a variety of forms (written, presenting, verbal)

 Support for auxiliary projects: [5%]

  • Assist Country Director with hosting journalists, donors, and other external parties
  • Assist Country Director with communicating and executing new projects / pilots / technologies (e.g. messaging Segovia to field team, brainstorming options for community-based targeting, rolling out mobile app questions, etc.)

 Team-building / morale: [5%]

  • Monitor team dynamics and own follow-up on barometer activities
  • Identify opportunities for morale-building (e.g. retreats, team events, incentive schemes, etc.)

 Qualification and abilities

  •  Degree in a relevant field
  • Exceptional leadership ability with demonstrated success in motivating and developing subordinates
  • Exceptional ability to problem-solve complex operational challenges in the field
  • Strong interest in shaping the field organization, including through revamping of current structures/processes
  • Strong attention to detail
  • Excitement about owning challenging management tasks, including mentoring and motivating direct reports and the broader field team
  • Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
  • Strong communication and relationship-building skills and the ability to represent the organization effectively to external parties
  • Strong analytical and technical skills, including a high level of proficiency with Microsoft Excel
  • Demonstrated success in a high-performance work environment
  • At least 3-5 years of management experience, preferably managing managers
  • Ability to manage day-to-day operations while simultaneously building more robust, efficient systems

Applications will be accepted on a rolling basis