Associate Field Manager

Kampala, Central Region, Uganda Full-time

Role: Associate Field Manager
Location: Field-based in Kampala, Uganda
Reports to: Field Manager
Start Date: August 2019

About GiveDirectly:

GiveDirectly (GD) aims to reshape international giving - and millions of lives - by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid - as the index fund is a benchmark for the financial industry - and in the process accelerating the end of extreme poverty.

GD has raised over $200m since launching in 2011, delivered cash to more than 125,000 families, and launched offices in 7 countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement and GD’s leading role within it have been featured in the New York Times MagazineThis American LifeForeign Affairs, and The Economist.

We’re looking for exceptional talent to grow our field team. Our culture is blunt, analytical, non-hierarchical, and fast-paced. We recruit candidates from top organizations across all industries - our team has hailed from consultancies, investment banks, start-ups, non-profits, and government to name a few. We value ability and willingness to learn over years of experience. We offer competitive salary and benefits and performance-based bonuses.

 

Overview:  The Associate Field Manager will manage the Field Officers (FOs) on one of our field-based recipient enrollment teams. The individual in this position will own day-to-day management of his/her team, including: daily work planning and team management; tracking team and individual performance; achieving targets.

 

Responsibilities:

  • Coordinate the FOs in order to meet daily and monthly targets.
  • Track FO productivity & quality of service, including compiling and reviewing operational reports each week; discuss team and individual performance weekly with FOs and Field Manager (FM); own course correction if metrics are slipping.
  • Keep senior management informed of key risks to work plan (e.g. area-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.).
  • Vet new versions of surveys, including impact on field staff productivity, and recommend survey improvements as necessary (e.g. potential process gaps).
  • Raise ideas for continuous improvement to the enrollment process and recipient experience; execute process improvements and ideas raised by the Field Manager or Country Director.
  • Periodically check and review FO data collection in the field. Coach staff to correct any issues observed.
  • Resolve difficult cases in the field that require special attention for example, cases of potential fraud
  • Periodically shadow FOs in order to identify areas for improvement and professional development, particularly during staff training.
  • Conduct monthly and quarterly performance check-ins with direct reports and support HRM drive field staff semi-annual performance reviews.
  • Participate in meetings with district, county, sub-county officials and partners as necessary. Represent GiveDirectly in the field and manage daily communication with school and parish leaders.
  • Assist Country Director and Field Manager with hosting journalists, donors, and other external partners.
  • Assist management with communicating and executing new projects, pilots, systems or processes and technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for the website and mobile app, etc.).
  • Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
  • Ensure timecards are accurately submitted in a timely fashion.
  • Communicate to FM any special requirements by the FOs

 

Knowledge, Skills and Abilities

The Associate Field Manager will play a critical day-to-day role in delivering Give Directly’s gold-standard cash transfer product to donors and recipients. For that reason, the suitable candidate for this position will:

  • Excellent overall communication skills,
  • Exceptional leadership ability with demonstrated success in motivating and developing junior staff,
  • Exceptional ability to problem-solve complex operational challenges in the field,
  • Alignment with GiveDirectly core values and commitment to advancing GD’s mission,
  • Positive attitude, strong work ethic, and team-player mentality,
  • Strong interest in being the engine of the day-to-day fieldwork
  • Demonstrated ability to work in a highly independent and self-directed manner, while effectively, communicating upwardly about gaps and risks,
  • Strong communication and relationship building skills and the ability to represent the organization effectively to external parties,
  • Analytical and technical skills, including proficiency with Microsoft Excel.

 

Qualifications

  • Diploma or Degree in a relevant field from a credible academic institution.

GD Values
1. Recipients first.
We prioritize recipient preferences over those of donors or ourselves.
2. Team next.
We do what’s best for organizational - not individual - success.
3. Be proactively candid.
We say what we believe, and are honest in sharing information.
4. Create positive energy
We strive to be a source - not drain - of energy for our colleagues.
5. Think rigorously; act quickly.
We are intellectually rigorous with a drive towards action - not debate.
6. Accept reality. Propose solutions.
We do not dwell on problems. We work actively to create solutions.
7. Be productively ambitious.
We take the risks to pursue industry-changing success, not incremental progress.
8. Know yourself and grow.
We recognize and accept our imperfections with a focus on growth.