Growth Data and Analytics Manager

New York, United States Full-time

About GiveDirectly

What if, instead of telling the global poor what they need, we gave them money and let them decide for themselves? GiveDirectly is asking this question, and in the process, aiming to reshape the ~150 billion dollar international aid industry. Our approach relies on a simple and provocative tool: direct, unconditional cash transfers to the poorest people on the planet. Cash transfers are backed by rigorous data (dozens of studies show impact on the world’s most vulnerable populations) and disrupt the traditional charity paradigm by placing decision-making power in the hands of recipients. We are building a conversation and a community around putting evidence and choice at the center of giving, with the poor themselves - not donors - writing the narrative.

As one of the fastest-growing international non-profits, we have scaled our end-to-end platform to send cash to hundreds of thousands of individuals. More broadly, our unorthodox approach has driven debate in press and policy circles (e.g., NPR’s This American Life, Foreign Affairs, The Economist, New York Times, The Guardian) and allied us with key thought leaders in the philanthropy space (google.org, ranked as top charity for GiveWell 5 years in a row).

We are committed to accelerating the growth of our brand and platform by recruiting exceptional talent and leveraging technology (from digital data collection to last-mile electronic payment systems). Our culture is blunt, analytical, non-hierarchical, fast-paced, and transparent, and we’re looking for people that match that description. We are open to candidates from any industry; we typically recruit from top private-sector firms and offer competitive salary and benefits.

Overview

As a Growth Data and Analytics Manager, you’ll be responsible for designing, implementing, and maintaining the data systems which support the growth and fundraising pillars of GiveDirectly. Your skillset and work product will enable GiveDirectly to continue rapidly scaling the dollars we can commit to recipients. 

You will become the go-to subject matter expert on all of our existing platforms from our mailing systems to our revenue model to our visualization platforms. You will design workflows to help systematize growth business processes, build institutional knowledge, and increase team productivity. You will partner with end users to identify pain points, build solutions, and rollout and train team members. You are a systems thinker who is comfortable assessing and communicating tradeoffs. You are versatile, comfortable with taking ownership, and can navigate unfamiliar settings. You can excel at both 10,000 feet as well as in the weeds of complex problems.

Responsibilities

  • Deeply understand (1) the different end users of fundraising data including growth, partnerships, finance, and communications, (2) how their use cases map onto the existing data model, and (3) where the biggest system pain points are 
  • Own data quality for the platform by introducing both automatic and manual QA processes 
  • Manage and run a regular technology release cycle that keeps our technology stack responsive to growth needs
  • Work with end users to design high quality interfaces for working with fundraising data including data logging and reporting   
  • Run a monthly reconciliation process and work with our accountants to ensure that GiveDirectly’s reporting of revenue and financials is accurate 
  • Research best in class tools to integrate new data sources, investigate donor attribution systems, and identify patterns in session behavior
  • Support critical processes including the yearly audit and holiday season donation processing

We are looking for people with:

  • At least 2 years of professional experience in management consulting/ finance/ data analytics/ program management/ product management
  • Strong analytical skills -- able to leverage tools to extract and analyze data to make operational decisions
  • Significant interest in technology, systems design and building
  • Experience in coming up with timelines, collaborating with stakeholders, project management & end to end implementations
  • A willingness to problem solve, learn new problems and jump into new roles
  • A willingness to give and receive direct, honest feedback
  • Deep interest in social impact/poverty alleviation/international development
  • Ideal candidates will have some experience with a subset of: Excel, SQL, Salesforce, Pardot, or visualization platforms (e.g. Periscope, Tableau, Mode) 

GD Values

  • Recipients first.

We prioritize recipient preferences over those of donors or ourselves.

We do not impose our preferences, or judgments, on the beneficiaries; instead we respect and empower them to make their own choices, elevating their voices in the global aid debate. This value is core to GiveDirectly’s identity as the first organization exclusively devoted to putting the poor in control of how aid money is spent. It comes at a potential cost, as it means that neither we nor donors get to set priorities (and we may even lose some “efficiency” in providing this option).

  • Team next.

We do what’s best for organizational - not individual - success.

This is a team sport, where we will succeed (or fail) together. The best players are not those with the best individual statistics, but those with biggest impact on our overall performance. We avoid territoriality, self-promotion, and I’m above this attitudes.

  • Be proactively candid.

We say what we believe, and are honest in sharing information.

Having confidence that other people are telling us what they truly believe, without gloss or omission, is critical to effective communication and to our ability to learn and grow from feedback. We owe it to each other - and our donors - to instill this confidence even though giving and receiving information candidly are unusual in both professional and social life, and can be very uncomfortable.

  • Create positive energy  

We strive to be a source - not drain - of energy for our colleagues.

Our work is hard, practically and emotionally, and we cannot overemphasize the importance of maintaining a positive attitude, enjoying the company of our colleagues, and not taking ourselves too seriously. In doing so, we aspire to generate energy and excitement amongst our colleagues in pursuing our mission. This should not preclude candor, and we aspire to achieve both.

  • Think rigorously; act quickly.

We are intellectually rigorous with a drive towards action - not debate.

We reason from first principles, grounding our decisions in objective claims about the world, rather than hard-to-disprove assertions or hierarchy. We aim to brainstorm inclusively and respectfully, but critically self-vet ideas we put forward, so as to ensure productive and prudent decision making.

Demanding this level of rigor forces us to think harder about decisions and our assumptions than we otherwise might. This is a real cost. It can be taken too far: it is possible to overthink decisions, and we avoid debate for the sake of debate. We are not here to philosophize or ensure consensus. We decide and act quickly, avoiding getting bogged down in debates.

  • Accept reality. Propose solutions.

We do not dwell on problems. We work actively to create solutions.

There will always be an endless list of things to improve. We focus on the things that can be changed; find the most important of those things, and propose actionable answers. We do not allow “problems” to weigh us down and be a source of negativity. We are forward looking, which we believe not only leads to better team outcomes, but also creates a more enjoyable, energizing environment for all.

  • Be productively ambitious.

We take the risks to pursue industry-changing success, not incremental progress.

We seek step-change improvements at all levels, and are willing to make big-bets; we do not accept complacency nor do we simply optimize existing processes. In doing so, we allow ourselves to dream big with a belief that perceived constraints are merely opportunities for creativity.

Such ambition not only requires hard work (i.e., this is not a 9-5 job), but also a willingness to accept and learn from temporary setbacks and failures. In accepting these failures, we’re conscious to not point fingers, nor obsess over “mistakes” made.

  • Know yourself and grow.

We recognize and accept our imperfections with a focus on growth.

We are an organization of exceptional people and trust in each other’s abilities, yet we recognize that none of us is perfect. We strive to maintain an accurate understanding of our individual and institutional strengths and weaknesses, in order to position ourselves to maximize our chances of success.

At the same time, we seek personal growth for ourselves and our teammates. Feedback is given with a spirit of helpfulness, and sought out with a desire to learn.