Uganda Special Projects- Associate Field Manager

Western Uganda Full-time

Role: Associate Field Manager (3)

Location: Field-based in Western Uganda

Reports to: Field Manager

Start Date: September 2017

Background: GiveDirectly is driving a re-evaluation of the assumptions underlying international philanthropy with a provocative model: we deliver cash donations directly to the extreme poor and let them decide what to do with them. This approach builds on two converging trends: the rapid spread of electronic last-mile payments solutions in the emerging markets, and the large body of experimental evidence showing that direct cash transfers are as or more cost-effective at reducing poverty than more traditional, top-down approaches.

Overview:  The Associate Field Manager will manage the Field Officers (FOs) on one of our field-based recipient enrollment teams. The individual in this position will own day-to-day management of his team, including: daily work planning and team management; tracking team and individual performance; achieving targets.

Responsibilities:

  • Track FO productivity & quality of service, including compiling / reviewing operational reports each week; discuss team and individual performance weekly with FOs and FM; own course correction if metrics are slipping.
  • Keep senior management informed of key risks to work plan (e.g. area-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.).
  • Vet new versions of surveys, including impact on field staff productivity, and recommend survey improvements as necessary (e.g. potential process gaps).
  • Raise ideas for continuous improvement to the enrollment process / recipient experience; execute process improvements and ideas raised by the FM / FD.
  • Periodically check and review FO data collection in the field. Coach staff to correct any issues observed.
  • Spend 1-2 day resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)
  • Spend 1-2 days shadowing staff in order to identify areas for improvement and professional development, particularly during staff training
  • Conduct monthly performance check-ins with direct reports and semi-annual performance reviews.
  • Participate in meetings with district, county, and sub-country officials as necessary. Represent GiveDirectly in the field and manage daily communication with local village and parish leaders.
  • Assist Field Director and Field Manager with hosting journalists, donors, and other external parties.
  • Assist Field Director and Field Manager with communicating and executing new projects/pilots/technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.).
  • Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
  • Ensure timecards are accurately submitted in a timely fashion

Knowledge, Skills and Abilities

  • Diploma or Degree.
  • Fluency in Kiswahili, Rutoro and English, and excellent overall communication skills,
  • Exceptional leadership ability with demonstrated success in motivating and developing junior staff,
  • Exceptional ability to problem-solve complex operational challenges in the field,
  • Alignment with GiveDirectly core values and commitment to advancing GD’s mission,
  • Positive attitude, strong work ethic, and team-player mentality,
  • Strong interest in being the engine of the day-to-day field work
  • Demonstrated ability to work in a highly independent and self-directed manner, while effectively, communicating upwardly about gaps and risks,
  • Strong communication and relationship building skills and the ability to represent the organization effectively to external parties,
  • Analytical and technical skills, including proficiency with Microsoft Excel.

 Candidates are encouraged to apply early as applications will be accepted on a rolling basis.