Associate Field Manager (Recipient Advocacy)

Beira, Sofala Province, Mozambique | Internal Audit | Full-time | COVID-19 remote

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Job Description 

Overview: The Associate Field Manager (“AFM”) will be expected to lead the field based aspects of our project. The  Manager will own the overall checks process, including tracking performance of field teams; achieving targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement. The Associated Field Manager will serve as the key “eyes and ears” resource on the ground and will be responsible for regularly synthesizing updates on operational health. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards building a scalable and better-leveraged field org. This role will require regular travel to the field locations we are working in. In the event that COVID-19 prevents such travelling, the field manager will be expected to lead an adapted remote program.

 

Responsibilities

Field Operation Management: [20%]

The AFM will be responsible for managing all aspects of ground operations:

  • Set and own quantifiable targets like household checks (audit) and operational efficiency.
  • Serve as the organization’s engine for continuous improvement of the enrolment process and recipient experience.
  • Over time, reduce dependence on senior management and create more leverage for the Programs Manager through capacity-building and delegation.

Vision & Critical Thinking: [20%]

The AFM will be expected to be a strong contributor to the overall vision of the organisation, engaging with the Programs Manager and Country Director in country problem-solving.

  • Conceive, develop and test new protocols and methods prior to overseeing scale up.
  • Anticipate areas of risk and create mitigation plans (e.g. coordination on complex research partnership, slow-downs from pilots, etc.).

People Management: [20%]

The AFM will be expected to oversee a performance-oriented culture within your team (your reports and their reports), with all staff receiving feedback and development opportunities to achieve their potential.

  •  Hire, train and manage field staff.
  •  Run performance reviews for direct reports and build their capacity to do the same.
  •  Identify and coach high-potential field staff to grow on a quick promotion trajectory.
  •  Identify gaps in the org chart and propose solutions to the Country Director.

Data and Analysis: [20%]

The AFM will be expected to be comfortable using data to track performance, and inform decision-making, and to quickly build expertise within GD’s standard beneficiary data management and survey tools.

  • Support survey creation and updates for new and existing projects
  • Guide and support reports on data inquiries, skill development, and data analysis
  • Work effectively with GD’s global data team (framing needs and expectations, and holding self
  • and others accountable to agreed timelines)

Communication: [10%]

  •  Meet the GD “bar” for online communication responsiveness (slack, email, phone)
  •  Present effectively to the management team (focusing on key insights, etc.)
  •  Communicate concisely and clearly across a variety of forms (written, presenting, verbal)

Support for auxiliary projects: [5%]

  • Support with communicating and executing new projects / pilots / technologies (e.g. messaging Salesforce to field team, brainstorming options for community-based targeting, rolling out mobile app questions, etc.)

Team-building / morale: [5%]

  • Monitor team dynamics and own follow-up on barometer activities
  • Identify opportunities for morale-building (e.g. retreats, team events, incentive schemes, etc.)

 

  • Degree in a relevant field
  • Exceptional leadership ability with demonstrated success in motivating and developing subordinates
  • Exceptional ability to problem-solve complex operational challenges in the field
  • Excitement about owning challenging management tasks, including mentoring and motivating direct reports and the broader field team
  • Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
  • Strong communication and relationship-building skills and the ability to represent the organization effectively to external parties
  • Strong analytical and technical skills, including a high level of proficiency with Microsoft Excel
  • Demonstrated success in a high-performance work environment
  • At least 3-5 years of management experience, preferably managing managers
  • Ability to manage day-to-day operations while simultaneously building more robust, efficient systems.
  • Experience working in rural setting in Mozambique is highly desirable
  • Fluent in both English and Portuguese

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all.  GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**